Shipping & Delivery

1. General Shipping Information: We are dedicated to providing you with excellent service and timely delivery of your orders. Please review our shipping policy to understand how we handle shipping, delivery times, and other related matters.

2. Free Shipping:

  • Local Areas: We offer free shipping for orders over $50 to the following local areas:
    • Orange County
    • South Los Angeles County
    • Most areas of Riverside and San Bernardino Counties
  • US Orders: Free shipping is available for orders over $100 to most areas within the United States, with the following exceptions:
    • Alaska
    • Hawaii
    • Marshall Island
    • Puerto Rico
    • U.S. Virgin Islands

3. Standard Shipping Rates:

  • For orders under $50 in the specified local areas or under $100 for other US locations, standard shipping rates will apply. These rates are calculated based on the weight and dimensions of the package, as well as the delivery location.

4. Processing Time:

  • Orders are typically processed within 1-2 business days. Please note that this processing time is separate from the shipping time.

5. Shipping Time:

  • Delivery times vary based on the destination and shipping method selected. Generally, shipping within the contiguous United States takes 3-7 business days.

6. Tracking Your Order:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment.

7. International Shipping:

  • At this time, we do not offer international shipping. 

8. Shipping Restrictions:

  • We do not ship to P.O. Boxes. Please provide a physical address for delivery.

9. Lost or Damaged Packages:

  • If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

10. Contact Us:

  • For any questions or concerns regarding our shipping policy, please reach out to our customer service team at colombogroceries7@gmail.com.

11. Policy Changes:

  • We reserve the right to make changes to this shipping policy at any time. 

Thank you for shopping with us! We appreciate your business and are dedicated to ensuring a smooth and satisfactory shopping experience.

Happy shopping!
colombogroceries.com